rsm@operator
~/home/index.html
14:23:42 UTC OPERATIONAL
// session.welcome PID 0001 TTY pts/0
visitor@rsm:~$
visitor@rsm:~$

CRM that your team will actually use

We're a HubSpot consulting practice. We design, build, and migrate CRMs for companies that need the system to work the first time — not the third. We are extremely opinionated about how that's done.

// system.metrics sample last 90d refresh 15s
implementations
0
since 2014
adoption / 90d
0
team-wide average
records migrated
0M
120+ portals
time-to-live
0wk
median engagement
// ps aux | grep rsm.services filter --running 4 processes

Services, running.

--verbose →
PID SERVICE STATUS UPTIME LOAD
0142
hubspot-implementation./impl --hubs=5 --motion=real
RUNNING 92%

From a blank portal to a system your team logs into without being asked. All five hubs, against your real sales motion.

  • Typical: 8–14 weeks
  • Sandbox cycles: 3
  • Output: portal + docs
0203
crm-migration./migrate --src=salesforce --preserve=history
RUNNING 78%

Records arrive with their history intact. Cutover Friday, work Monday.

  • Up to 12M records
  • 12+ source systems
  • 0-hour downtime, typical
0317
sales-process-design./design --pipeline --forecast --honest
RUNNING 64%

The process you have on paper — finally encoded into the system that runs your team's week.

  • 1–3 pipelines per engagement
  • 5–9 stages each
  • Ride-alongs with 6–12 reps
0451
integration-automation./automate --survive=quarterly-release
RUNNING 71%

Workflows that survive HubSpot's quarterly releases — tested, documented, ownable.

  • 40+ tools connected
  • QBO, Stripe, NetSuite, Slack
  • 90-day handover warranty
// tail -f /var/log/rsm.field-notes showing last 5 --all →

Field notes, written by the people doing the work.

// FOLLOW WITH tail -f
2026.05.02 09:14 MIGRATION
Why your CRM migration stalls in month two.The pattern repeats. The cause is almost never the software.
2026.04.18 14:02 FINOPS
The hidden cost of unused HubSpot seats.Most clients pay for ~30% more seats than they actively use.
2026.04.03 11:48 PROCESS
Mapping a sales process your team will actually follow.Stop modelling what management wants to see.
2026.03.21 16:30 AUTOMATION
Quote-to-cash without a custom dev team.What you can do with native HubSpot, what you need integrations for.
2026.03.08 08:12 ADOPTION
The first 90 days after go-live.The hardest part of an implementation isn't the implementation.
// ./diagnose --teaser --interactive →
visitor@rsm:~$ ./diagnose --seats=14 --hours=6 --rate=75
$ what is your CRM costing you? — drag the sliders, or run interactive →
▸ STDOUT — estimated annual drag
$0/yr
Adjust the sliders to see the math.

man rsm

RSM(1) · User Commands · 2026.05
NAME
rsm — a HubSpot consulting practice for companies that need their CRM to work.
SYNOPSIS
rsm [--implementation | --migration | --process | --automation] [--diagnostic] [--retainer]
DESCRIPTION
We design, build, and migrate HubSpot CRMs for companies whose teams have grown out of spreadsheets and patience for software that gets in the way. Every engagement starts with the same two-week diagnostic. From there we plug in the practice — or practices — your situation actually needs.
EXAMPLES
rsm --diagnostic — two weeks, $8,500 fixed.
rsm --implementation --hubs=5 — full five-hub build, 16–20 weeks.
rsm --retainer --hours=40/mo — for teams with an in-house admin.
visitor@rsm:~$ ./talk-to-a-human

Or just say hi.

A 30-minute call. We listen, we ask the questions you wish your software vendor had asked, and you leave with a clear read on whether we're worth more of your time.

© 2026 RSM Consulting · all rights reserved · operational built in HubSpot · theme: obsidian v2 / operator · pid 0001